Hodusoft
APRIL 17, 2024
billion in 2026, at a compound annual growth rate (CAGR) of 7.9 As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution. billion in 2020 to USD 6.7
Fonolo
SEPTEMBER 11, 2018
More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All.
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Fonolo
SEPTEMBER 11, 2018
More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All.
3CLogic
JANUARY 24, 2024
In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Solving Complex Inquiries Enhancing your self-service with intelligent virtual agents will drive personalized experiences.
JivoChat
MAY 13, 2021
The e-learning sector is expected to grow 8% by 2026. Digital banking. The global online banking market size is predicted to reach $20.5 billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. billion by 2027, up from $365.5 General retail.
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