Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Employee Engagement: Employees are aligned with the goals of the organization.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JustCall

NOVEMBER 24, 2022

Here we will talk about forming and planning the appropriate sales procedure to improve employee engagement and drive retention. Here is a comprehensive guide that can help employees to nurture new leads and close deals. 75 % of B2B sales organizations will add artificial intelligence (AI) -based sales solutions by 2025.

Sales 52

Sales B2B Surveys CRM 52

JustCall

NOVEMBER 16, 2022

It is expected that by 2025, eLearning will reach $ 325 billion. eLearning in the customer services industry is growing at a steady rate of 15 % each year. Not all employees are under one roof; thus, eLearning For Call Center Agents promotes educating employees who are working from home and inculcates learning by doing.

Call Center 52

Call Center Consulting Consulting Education 52

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.

Customer Experience 10

Customer Experience B2B Advertising B2C 10