TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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SharpenCX

NOVEMBER 23, 2021

3 Crucial Ways to Drive Customer Success in your Contact Center : Read about how to gather and use customer feedback and empower your agents. Plus, learn how to get ahead of your customer service industry competitors from contact center professional Sayo Afolayan. Articles to Help you be a Stronger Customer Service Industry Leader: .

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Netomi

NOVEMBER 21, 2022

What’s more, to capture the real voice of the customer (VoC), indirect/direct feedback is on the rise. In order to meet these needs, and to deliver a low-cost and low-effort experience, leaders need to prioritize digital self-service channels, whether that may be chatbots, a comprehensive Q&A section on a website, or community forums.

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Blueship Call Center

APRIL 17, 2023

Close the Feedback Loop Regarding feedback, businesses must make an effort to acknowledge it in addition to collecting it. As a result, if it hasn’t already, your company has to start investing in self-service solutions. Customers may essentially help themselves using self-service options.

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Dialer 360

DECEMBER 5, 2022

Technology is changing the way we consume customer service in many ways. This is because businesses are increasingly using chatbots and other artificial intelligence (AI) tools to provide customer service. Besides that, technology is changing the way businesses deliver customer service. Self-Service Support.

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Nicereply

JUNE 20, 2019

Now, let’s see 7 customer service trends to keep an eye on in the remaining quarters of 2019. A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable. Self-Servicing. Self-Servicing is now the standard; specifically, with generation z and millennials.

Marketing 77

Marketing Chatbots B2C Self service 77

JivoChat

AUGUST 10, 2021

Chatbots are a huge part of the AI trend in digital commerce. Chatbots meet customer needs quickly and can be an essential part of the customer journey. Self-service options. Consumers in 2021 are self-sufficient and tech-savvy. How can you provide self-service options for your customers?

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