TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Contact center decision makers understand that better tools are the key to reducing contact center training times. Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Process improvements.

Technology 122

Technology Customer Service Gamification Contact Center 122

SharpenCX

DECEMBER 2, 2020

How can we improve your training and coaching? Current state, agents surf through an average of 8+ screens per day and it drains their productivity. How to upskill your agents with frequent coaching and better metrics. The contact center roadmap shows a leap to automating more processes and interactions by 2025.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

SharpenCX

MARCH 5, 2020

In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Then, you can coach your agents to what you find.

Best practices 67

Best practices Contact Center Airlines Benchmark 67