7 Best Practices For Every Contact Center in 2020
SharpenCX
MARCH 5, 2020
In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Then, you can coach your agents to what you find. Get the ebook.
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