The Tactics You Need to Know to Implement 3 Key Customer Service Trends for Better Experiences in Your Call Center in 2021
SharpenCX
DECEMBER 2, 2020
Do agents have access to daily performance metrics? How can we improve your training and coaching? Current state, agents surf through an average of 8+ screens per day and it drains their productivity. Surface your team’s top three performance metrics to each agent and show them their daily progress against those metrics. (
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