2025 Average Handle Time Coaching Self service 
SharpenCX
MARCH 5, 2020
In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Then, you can coach your agents to what you find.
TechSee
JUNE 25, 2019
billion worldwide by 2025, with a CAGR of 22.9 Contact center decision makers understand that better tools are the key to reducing contact center training times. Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Process improvements.
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