DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . Real-time analytics, the underlying technology that powers real-time guidance (RTG) and next-best-action (NBA) solutions, is critical to the future of contact centers.

Consulting 48

Consulting Consulting Enterprise Analytics 48

Fonolo

NOVEMBER 11, 2022

Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Analytics will be key to this process and will help call center leaders know what’s working, what’s not, and where adjustments are needed. .

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

TechSee

NOVEMBER 6, 2018

Robust platform with key features: A robust knowledge-base should feature CRM integration, customer history for recurring issues, a visual agent reference library for best-path resolutions, and embedded visual call script guidance. . What does the future hold for augmented reality remote assistance?

Technical Support 104

Technical Support Call Center Technology Enterprise 104

AWS Machine Learning

DECEMBER 5, 2023

For instance, according to International Data Corporation (IDC), the world’s data volume is expected to increase tenfold by 2025, with unstructured data accounting for a significant portion. His focus areas include AI/ML, and analytics. See Limits ). Outside of work, she loves traveling, working out and exploring new things.

APIs 104

APIs Enterprise Accountability Healthcare 104