DMG Consulting

MARCH 27, 2024

WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours. The 2024 Workforce Management for the Enterprise in the Digital Era report features 4 WFM vendors: Alvaria, Calabrio, NICE, and Verint. Assembled, an emerging competitor, is covered at a higher level.

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Consulting Consulting Enterprise Agent Empowerment 59

CSM Magazine

SEPTEMBER 21, 2023

The time is flying too fast and if you are planning to launch your own project in 2024, it’s already a good moment to start considering different ideas. What are the most promising ideas in 2024? Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc.

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Gamification Coaching Education Consulting 59

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. Points can be used in exchange for future scheduling privileges or in gamification applications for tangible and intangible rewards and recognition. See Figure X.

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Management Gamification Contact Center Consulting 62

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Analytics Marketing 62

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Marketing Management 62

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. GCOM Worldwide is a telecom consulting firm based out of Newton, NJ.

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Gamification Marketing Call Center Contact Center 40

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Marketing Gamification 48