AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. Users from several business units were trained and onboarded to the platform, and that number is expected to grow in 2024.

Healthcare 95

Healthcare Government Engineering APIs 95

Balto

JANUARY 22, 2024

We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. The post Generative AI is Shaping The Future of Contact Centers in 2024 appeared first on Balto.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

NOVEMBER 22, 2023

AIM342 (LVL 300) | Advancing responsible AI: Assessing and mitigating risk Wednesday November 29 | 4:30 PM – 5:30 PM (PST) Risk assessment is an essential part of developing AI solutions responsibly, especially with emerging industry standards and laws regarding AI risk, such as ISO 42001 and the EU AI Act.

Engineering 117

Engineering Best practices APIs Government 117

3CLogic

FEBRUARY 7, 2024

In this blog, we’ll explore three common red flags indicating your contact center is falling behind, and, more importantly, we share strategies to help you get back on track. Addressing the red flags discussed in this blog will help you set the stage for an efficient and secure contact center. The question is — where do you begin?

Contact Center 59

Contact Center Cloud contact CRM Self service 59