Balto

JANUARY 22, 2024

We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. The post Generative AI is Shaping The Future of Contact Centers in 2024 appeared first on Balto.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

3CLogic

FEBRUARY 7, 2024

In this blog, we’ll explore three common red flags indicating your contact center is falling behind, and, more importantly, we share strategies to help you get back on track. Consider self-service — a critical part of the contact center, gaining increased significance among the next generation of customers.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

AWS Machine Learning

NOVEMBER 22, 2023

In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. You can also get behind the wheel yourself on November 30, when the track opens for the 2024 Open Racing. Post the fastest time and you’ll win a ticket back to Vegas for the 2024 Championship! Reserve your seat now!

Engineering 103

Engineering Best practices APIs Government 103

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. These reports document the versioning of datasets, models, and code.

Healthcare 83

Healthcare Government Engineering APIs 83