2024 Blog Coaching industry standards 
Balto
JANUARY 22, 2024
We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. After all, you probably have dozens, if not hundreds of agents to coach. What Is Generative AI?
3CLogic
FEBRUARY 7, 2024
In this blog, we’ll explore three common red flags indicating your contact center is falling behind, and, more importantly, we share strategies to help you get back on track. Addressing the red flags discussed in this blog will help you set the stage for an efficient and secure contact center. The question is — where do you begin?
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