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Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track

3CLogic

Creating a seamless and customer-centric contact center that ensures you’re staying ahead of the competition requires a comprehensive digital transformation strategy. Addressing the red flags discussed in this blog will help you set the stage for an efficient and secure contact center.

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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.