ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. I love the first topic, which is how customers have been frustrated with getting caught in the phone menu.

Customer Service 153

Customer Service Customer advocacy Average Handle Time Customer centricity 153

ShepHyken

OCTOBER 1, 2023

My Comment: For those in the customer support world, this article is for you. AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call. What an honor. Thank you, Chalmers Brown, for including me.

Customer Service 162

Customer Service Average Handle Time Contact Center Metrics 162

Playvox

APRIL 4, 2023

Not only are they bad for business, but they’re also bad for customer support center employees themselves. Dealing with customers in this mental state will be as draining as handling customers who are angry, creating more opportunities for mental burnout.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Inbenta

DECEMBER 14, 2021

This is where an AI chatbot comes into its own, by supporting customer service teams with illlimited availability and responding quickly to customers, cutting waiting times. Top benefits for your business: Complement other tools like online chat to avoid customer service teams being overwhelmed.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Balto

JANUARY 22, 2024

For example, if you want to know what your agents’ AHT (Average Handling Time) is in real time, you can just ask “What is the average handling time today?” At the same time, you’re not frustrating your customers by making them feel like they’re talking to a cheaply built piece of software.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

ViiBE Blog

DECEMBER 21, 2020

billion by 2024. The time to invest is now. However, what exactly is remote assistance AR, and how does it boost a company’s productivity and customer satisfaction while reducing avoidable friction? With wide-ranging remote assistance implications, the field of augmented reality is estimated to grow from USD 10.7

Best practices 98

Best practices Metrics Average Handle Time Technology 98

JivoChat

MARCH 15, 2021

Improves customer satisfaction. Businesses that have a strong omnichannel strategy have 89% higher customer satisfaction rates than those that don’t. Customers are more likely to stick to a company when they know what to expect from it, aka. Increases customer loyalty. Increases revenue. The result?

Customer Service 52

Customer Service Multichannel CRM Upselling 52