Generative AI is Shaping The Future of Contact Centers in 2024
Balto
JANUARY 22, 2024
For example, if you want to know what your agents’ AHT (Average Handling Time) is in real time, you can just ask “What is the average handling time today?” At the same time, you’re not frustrating your customers by making them feel like they’re talking to a cheaply built piece of software.
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