ShepHyken
SEPTEMBER 22, 2023
This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.
Interactions
JUNE 22, 2023
in March 2023 to better understand the current customer experience mindset. ” One conclusion drawn from the survey focused on the need for brands to cultivate a customer-centric culture: “Companies should strive to create a culture that prioritizes customer service and values each customer’s experience.
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Skybridge
OCTOBER 10, 2022
This, he says, is how most of us define “customer centricity.” It’s a promise to consider the impact on our customers in everything we do. That certainly sounds customer-centric. But… did those plans and decisions originate from – and validate against – input from your customers? Close the gaps.
Skybridge
OCTOBER 10, 2022
This, he says, is how most of us define “customer centricity.” It’s a promise to consider the impact on our customers in everything we do. That certainly sounds customer-centric. . But… did those plans and decisions originate from – and validate against – input from your customers?
ShepHyken
DECEMBER 5, 2022
The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. This is a financially driven, inside-out view of customer support and not an outside-in, customer-centric approach. Do you care about something your customer cares about? Here are my top five picks from last week.
Skybridge
FEBRUARY 6, 2023
Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. If you find yourself in that camp, I’d like to offer a few words of caution: Be careful how you define cost. Customers feel it.
Skybridge
FEBRUARY 6, 2023
Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. If you find yourself in that camp, I’d like to offer a few words of caution: Be careful how you define cost. Customers feel it.
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