article thumbnail

Quick Guide: Customer Care Statistics for 2023

LiveVox

Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. These statistics are based […] The post Quick Guide: Customer Care Statistics for 2023 appeared first on LiveVox.

article thumbnail

Guest Post: Trends of Customer Service in 2023

ShepHyken

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

11 Customer Care Trends That Have Shaken Things Up in 2023

LiveVox

As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2023 has brought exciting developments that are reshaping the customer care landscape for consumers everywhere.

article thumbnail

Top 5 Customer Service & CX Articles for Week of November 13, 2023

ShepHyken

It may be the least surprising and yet the most important news of 2023. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. Surgeon General report. The “Epidemic of Loneliness” has the nation fully in its grip.

article thumbnail

Skybridge Americas named one of 2023’s Most Influential Companies!

Skybridge

Read What He Said Find out how Skybridge Americas can help you delight your customers and grow your business. We seamlessly integrate our superior customer care skills with your brand messaging. The post Skybridge Americas named one of 2023’s Most Influential Companies! first appeared on Skybridge Americas.

article thumbnail

AI vs Human in the Business of Customer Care.

Transparent BPO

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in resolving complex issues.

article thumbnail

Whirlpool and TechSee Win Silver in the UK Customer Experience Awards 2023

TechSee

Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.