2022 contact center solutions Customer Service Virtual Agent 
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology.
JustCall
AUGUST 10, 2022
Top 8 Avoxi Alternatives & Competitors in 2022. Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on.
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DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. August 4, 2022 By Donna Fluss. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. IVAs Are Not Just a Contact Center Solution. View this article on the publisher’s website.
3CLogic
JANUARY 24, 2024
Are they met by long wait times and low-performing agents? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 in 2022 — dissatisfaction and frequent complaints from customers are rising. AI in customer service does have its limitations.
3CLogic
MAY 26, 2022
In January, Forbes dubbed 2022 the year of the customer. Now, organizations that were working with outdated systems at the beginning of the pandemic have been forced to reactively adapt to shifting customer expectations. The Customer Experience (CX) Management market reached $2.9 every year from 2022 to 2030.
NobelBiz
JANUARY 10, 2021
For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. Indeed, it can interact with customers via instant messaging, and exchanges are based on predetermined scripts and scenarios. Rule N° 2: Data is Everything!
DMG Consulting
FEBRUARY 14, 2022
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases a Special Report on The State of Artificial Intelligence in Contact Centers . When: Today, 9 February 2022. Where: Available at the DMG Consulting online store.
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