ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. The post 5 Top Customer Service Articles of the Week 12-5-2022 appeared first on Shep Hyken.

Customer Service 176

Customer Service Gamification Customer Support Customer centricity 176

Playvox

JANUARY 13, 2022

While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. Today’s contact center leaders need a QM solution that’s built for digital channels so they can access the right data and tools to engage, coach and develop employees – before an issue occurs.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Playvox

APRIL 11, 2023

Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques. Coaching is a critical aspect of agent engagement in contact centers.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Fonolo

NOVEMBER 23, 2021

Contact Center Trends: Industry Predictions for 2022. That explains the 600% increase in call volume across various industries’ call centers. That’s a big hit to an industry that already experiences a 30-45% agent attrition rate outside of COVID! Such an increase would overwhelm any normally staffed contact center.

Call Center 148

Call Center Abandon rate Gamification Education 148

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. When looking at the Call Center industry, there’s never been a better time to get your head in the cloud.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

AUGUST 10, 2022

Top 8 Avoxi Alternatives & Competitors in 2022. Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Useful features provided include Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and so on. Looking for a robust Avoxi alternative ? Talkdesk Overview.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Playvox

APRIL 27, 2023

But in an industry — and world — evolving at lightning speed, it’s harder than ever to keep up and to know which ones matter most. Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52