ShepHyken

AUGUST 1, 2022

7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton. Here is how you can earn and boost repeat sales to keep both new and existing customers coming back for more. They want B2C-like experiences. My Comment: The digital experience is not just for B2C companies. Want to “deliver delight” to your customers?

Brand ambassadors 177

Brand ambassadors B2C Customer Service B2B 177

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond. The post Key Strategies For Winning Back Lost Customers in 2022 appeared first on Customer Happiness Blog.

Surveys 104

Surveys B2C Benchmark Accountability 104

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

ShepHyken

AUGUST 22, 2022

That said, every business (B2B and B2C) can learn from this. Dan Gingiss) Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the larger customer experience. Top 10 Successful CX Strategies – 2022 by SoftClouds. What Is Your Service Achilles Heel?

Customer Service 35

Customer Service Airlines B2C B2B 35

AWS Machine Learning

NOVEMBER 22, 2022

Retail or B2C companies selling various products or services. As of October 2022, you can use targeted sentiment to identify the sentiment associated with specific entities mentioned in text documents. The results are presented in various dashboards that can be viewed by sales, marketing, or customer service teams (internal users).

APIs 68

APIs CRM Feedback B2C 68

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. This way, you avoid losing opportunities such as closing a sale or conquering more leads. And the numbers are expected to keep growing.

Chatbots 75

Chatbots B2C Self service Banking 75