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5 Top Customer Service Articles of the Week 8-1-2022

ShepHyken

7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton. Here is how you can earn and boost repeat sales to keep both new and existing customers coming back for more. They want B2C-like experiences. My Comment: The digital experience is not just for B2C companies. Want to “deliver delight” to your customers?

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Best sales analytics tools to grow your business

JustCall

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

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Real-time analysis of customer sentiment using AWS

AWS Machine Learning

Retail or B2C companies selling various products or services. As of October 2022, you can use targeted sentiment to identify the sentiment associated with specific entities mentioned in text documents. The results are presented in various dashboards that can be viewed by sales, marketing, or customer service teams (internal users).

APIs 73
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The Sales Pro’s Guide to Sales Prospecting

Integrity Solutions

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 92
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Digital Commerce: Trends, Challenges and Solutions

JivoChat

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. Digital commerce examples also include things like: Marketing online products and brands to encourage sales. Digital commerce brings a large percentage of sales volume.

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What’s the Job Outlook for Customer Success Professionals?

ChurnZero

A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services— Sid Nag , Gartner Research Vice President.

SaaS 64
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Key Strategies For Winning Back Lost Customers in 2022

Nicereply

Customer churn is an unpleasant reality of any business, both B2C and B2B. Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond. The post Key Strategies For Winning Back Lost Customers in 2022 appeared first on Customer Happiness Blog.

Surveys 104