Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Prediction: Kenya to Overtake South Africa as Africa’s Top Outsourcing Hub Why? Africa’s BPO sector is accelerating , particularly in North America.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

The Northridge Group

AUGUST 31, 2023

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

Fonolo

MAY 25, 2022

Industry Report: State of the Contact Center 2022. Before you get to chopping, it’s imperative that you first understand where your money goes—get an idea of your average cost per contact , so you know where you stand. Consider outsourcing. One way to start cutting costs is by outsourcing internal services like IT or HR.

Call Center 67

Call Center Technology First call resolution outsourcing 67

BlueOcean

MAY 13, 2021

Baby boomers were the fastest growing demographic in eCommerce, being some of the last holdouts in the transition to online buying, sticking with in-person purchases until the pandemic all but forced them to change. What worked in 2019 may not work in 2021 or 2022.

Average Handle Time 62

Average Handle Time outsourcing Customer Care Sales 62

OctopusTech

AUGUST 31, 2022

One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. This as a result cut down the call volumes and saves time for both clients and agents. Personalized service to customers.

Interactive Voice Response 62

Interactive Voice Response Call Center First call resolution Self service 62

Global Response

MARCH 27, 2023

According to a 2022 study, 87% of companies believe they’re providing “excellent CX,” while a mere 11% of customers agreed that businesses delivered excellent service. Outsourcing. One of the most effective ways to do so is to employ personalization throughout your entire customer journey.

Customer Service 62

Customer Service Chatbots Self service Personalization 62