TechSee
FEBRUARY 2, 2022
5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Data Analytics. Emotion Analytics.
ShepHyken
OCTOBER 6, 2022
This week, we feature an article by Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. He shares the value that customer emotions bring to a company. Where do customer relationships feature on those journey maps? Source: Gartner.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JANUARY 12, 2023
Most managers also rely on an analytics package (or several, depending on how integrated your software is) to monitor KPIs. More personalization and better customer experience . Access to next-level analytics . AI is Personalizing the Customer Experience . Today’s customers expect personalization.
CSM Magazine
DECEMBER 15, 2022
According to international outsourcers CGS, 80% of consumers feel more emotionally connected to a brand when customer service solves their problem and 30% of consumers are willing to pay more for excellent service, a 6% increase over 2019. As a result, improving service levels is the top goal for 38% of contact centres in 2022.
3CLogic
JANUARY 24, 2024
With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 in 2022 — dissatisfaction and frequent complaints from customers are rising. With AI-powered sentiment analysis, the customers’ emotional responses throughout every interaction are provided.
TMP Direct
APRIL 22, 2021
Enterprise executives today cite customer experience as their Number 1 reason for investing in AI; cost reduction has now moved to second place. AI-enabled conversational agents, for example, are expected to handle nearly 20% of all customer service requests by 2022. The role of AI.
NobelBiz
NOVEMBER 16, 2021
For years she worked with someone to develop software that can measure people’s emotions. Hence, the question: is measuring customer emotions actually a good idea? The power of emotions for Sales agent In sales, emotional intelligence is a key component. Listen to her point of view on the topic.
Expert insights. Personalized for you.
124 
Let's personalize your content