2022 Agent burnout Customer Experience Customer Support 
Anexa BPO
AUGUST 11, 2022
More than two-thirds of consumers globally make purchase decisions based on the quality of customer service, with 90% of them willing to spend more with brands that provide exceptional customer experience – TRUE. Post-pandemic, customer service has become a “long game” and needs to be conducted by experienced CX specialists.
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
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ShepHyken
MARCH 20, 2023
Each week, I read many customer service and customer experience articles from various resources. 8 Best Practices for Creating a Compelling Customer Experience by G. Hult (Harvard Business Review) How can a company best create a compelling customer experience? Did video kill the radio star?
TechSee
MAY 4, 2021
Brands and retailers have begun leveraging gig workers to ensure high-quality customer experiences while only staffing and paying for the actual work needed. The Concept of GigCX: Freelance customer service agents. The use of gig workers in customer service – known as GigCX – is becoming increasingly common.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques.
Playvox
APRIL 4, 2023
Signs of contact center burnout to look for include new or increased: Irritability or cynicism Disengagement Isolation from colleagues Absenteeism Decreased productivity or performance These signs should be addressed immediately when you notice them. Attrition Turnover has long been an issue in contact centers.
Playvox
APRIL 27, 2023
Great customer experience means meeting customers where they are, making it important to expand your channel offering. It’s important to take a thoughtful approach to adding new channels to ensure you are delivering a consistent, good experience with every interaction. This is a trend worth prioritizing.
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