19 Workforce Optimization Statistics to Steer You Toward a Better Customer Experience: Give Your Agents What They Really Want and They’ll Return the Favor
SharpenCX
JUNE 3, 2020
We’re sharing 19 workforce optimization statistics so you can better understand what matters to your agents and how supporting their needs is better for business. Nearly a third of contact center leaders, some 30%, believe their current tools aren’t cutting it and fail to help agents deliver standout customer experiences.
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