Calltools
APRIL 3, 2024
Technology and customer expectations have changed a lot over the last few years. Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care.
The Petrova Experience
NOVEMBER 22, 2023
As we approach 2024, we are spotting a new type of traveler on the horizon. And a set of trends that will challenge some of the ways you think about designing and delivering customer experiences. The Wholehearted Traveler Travelers in 2024 are seeking purpose, meaning, impact, and connection through travel.
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DMG Consulting
AUGUST 3, 2020
For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024. For more information, visit www.dmgconsult.com. # # #.
DMG Consulting
APRIL 15, 2020
Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.
DMG Consulting
OCTOBER 17, 2019
DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024. For more information, visit www.dmgconsult.com. # # #.
JivoChat
MAY 13, 2021
This goes to show Amazon’s continuing dominance in the digital commerce space throughout the customer journey. million by 2022. by the end of 2024. from 2017 to 2022. With JivoChat’s omnichannel features, you can turn your agents into customer care superstars. The number of Amazon Prime users in the U.S.
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