Outsource Consultants
FEBRUARY 22, 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021.
Outsource Consultants
SEPTEMBER 14, 2021
The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. Higher customer satisfaction and higher agent morale. And, there’s still time to get these implemented before the height of the Q4 crunch…if you get started right away. Empower Agents Now for Success Later.
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Playvox
APRIL 11, 2023
A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. And happy agents tend to deliver experiences that delight your customers.
Playvox
JANUARY 13, 2022
billion smartphone users worldwide in 2021. In 2021 , WhatsApp had two billion monthly users worldwide, Facebook Messenger counted 1.3 This leads to improved employee morale and greater productivity – two benchmarks I bet most companies want to achieve in 2022 and every year! Gamification. Customer Chit-Chat.
Noble Systems
APRIL 14, 2021
With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Center and Work From Home Solutions.
TechSee
MARCH 7, 2019
With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification. Building a better VEA.
NobelBiz
AUGUST 28, 2023
High turnover not only affects the contact center performance but also dampens team morale. Back in 2021, a whopping 64% of agents were already rocking the remote work vibe. Check out our free, on-demand Contact Center Gamification Workshop. Agent Attrition Woes Agent attrition – the phantom haunting every contact center.
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