Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated
Playvox
APRIL 11, 2023
But disengaged agents create challenges in a customer service center. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Related Article: Five Coaching Tips For Contact Center Agents that Work 4.
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