2021 Coaching Gamification Morale 
Outsource Consultants
FEBRUARY 22, 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021.
Outsource Consultants
SEPTEMBER 14, 2021
The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. Higher customer satisfaction and higher agent morale. And, there’s still time to get these implemented before the height of the Q4 crunch…if you get started right away. Empower Agents Now for Success Later.
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Playvox
APRIL 11, 2023
A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential.
Playvox
JANUARY 13, 2022
billion smartphone users worldwide in 2021. In 2021 , WhatsApp had two billion monthly users worldwide, Facebook Messenger counted 1.3 Today’s contact center leaders need a QM solution that’s built for digital channels so they can access the right data and tools to engage, coach and develop employees – before an issue occurs.
Noble Systems
APRIL 14, 2021
With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Agent monitoring with listen, coach and barge modes help ensure quality and provide opportunities for training and the ability to provide assistance during a call.
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