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The 3 “I”s to Empower Your Call Center Supervisors in 2021

Outsource Consultants

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021.