Monet Software

MARCH 4, 2021

And for employees, to have their opinions and firsthand experience valued in this manner was extremely motivating—and that helped enhance contact center employee engagement. #2 2 Employee engagement improved. Speaking of employee engagement, it recently got a big boost in many SMB contact centers.

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call center workforce Employee engagement Contact Center Call Center 71

CSM Magazine

JANUARY 5, 2022

In 2022, it will be imperative to think strategically about customer and employee engagement strategies to align the customer experience with the employee experience. This is critical to support accurate forecasting and scheduling, and quality management programs to support optimal customer experiences.

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Contact Center Coaching Quality management Employee engagement 52

Playvox

SEPTEMBER 7, 2021

From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. Taking time to boost agent morale , maintain customer satisfaction, and prioritize quality assurance is a delicate balance. Playvox is Honored to Receive Top G2 Reviews.

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Contact Center Morale Quality management Employee engagement 52

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

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Best practices First call resolution Employee engagement Quality management 48

DMG Consulting

JANUARY 10, 2022

Figure 1: Workforce Optimization/Workforce Engagement Management Suite. Source: DMG Consulting, December 2021. Analytics-enabled quality management (AQM) is enabling companies to automate the 50-year-old manual QM process while enabling managers and employees to delight their customers.

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Contact Center Self service Gamification Enterprise 77

SharpenCX

SEPTEMBER 29, 2021

As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. We’ve compiled four employee training templates to give you practical strategies to increase learning and training in your contact center. I understand. Where do you start?

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Contact Center Coaching Employee engagement Call Center 137

Hodusoft

NOVEMBER 29, 2022

In 2021, HoduCC scored 90 out of 100 on GetApp’s data quadrants and achieved high user ratings in five key areas, which made it a category leader in Gartner’s GetApp category and one of the best customer experience software. RingCentral. HoduCC – Contact Center Software. It provides simple interfaces for non-technical users.

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Contact center software Contact Center Interactive Voice Response contact center solutions 40