2021, Employee engagement, Morale and Quality management

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2021

Employee engagement

Morale

Quality management

Playvox named a Leader on the G2 Grid® Report for the Fifth Consecutive Quarter in Contact Center Quality Assurance

Playvox

SEPTEMBER 7, 2021

From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. Taking time to boost agent morale , maintain customer satisfaction, and prioritize quality assurance is a delicate balance.

Contact Center

Contact Center Morale Quality management Employee engagement

3 Strategies You Need to Manage Thriving Remote Teams (+ Resources)

SharpenCX

JUNE 9, 2021

According to Upwork’s 2020 Future Workforce Pulse Report , approximately 1 in 4 Americans will continue to work remotely through 2021. How your employees feel about your company’s core qualities — like collaboration, work environment, mission and value alignment — are 20% higher at companies with strong cultures. All the things.

Management

Management Contact Center Employee engagement Engineering

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

Playvox named a Leader on the G2 Grid® Report for the Fifth Consecutive Quarter in Contact Center Quality Assurance

3 Strategies You Need to Manage Thriving Remote Teams (+ Resources)

Webinars

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