10 Ways to Succeed With Omnichannel Customer Service in 2021
JivoChat
MARCH 15, 2021
Benefits of Omnichannel Customer Service. According to a survey conducted by Aspect Software , businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. Agent collision is a problem that’s often found in multichannel support strategies.
Let's personalize your content