TeamSupport

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach. Overall support demand grew by 10.6%

B2B 86

B2B Customer Support Technical Support Coaching 86

Fonolo

APRIL 29, 2021

They manage everything from technical support to complaints to order processing and everything in between. Here are some other call center roles you may consider hiring: Trainers/coaches. IT support. With that said, start your search with these three technologies: Top Contact Center Technology Trends in 2021.

Call Center 128

Call Center outsourcing CRM Technical Support 128

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Provide in-product access to support resources including self-help materials and assisted expertise.

B2B 64

B2B Customer Support Technical Support Coaching 64

SharpenCX

MAY 11, 2021

It’s expected to spike 300% by the end of 2021. Supervisors should have 1:1 touch bases with agents everyday including one 30-60 minute video QA coaching session and one 15 minute video checking ‘their pulse.’ Provide technical support for home infrastructure. Now, it’s time to chart a path forward.

Call Center 67

Call Center Consulting Consulting Contact Center 67

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64