2021 Chatbots Scripts Surveys 
CSM Magazine
NOVEMBER 10, 2021
The best chatbot initiatives start with good planning. When combined with the latest Workforce Engagement Management (WEM) solutions, chatbots have the power to improve workforce flexibility, employee satisfaction and the customer experience all in one go. Step-by-step guide to scaling chatbots successfully.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.
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JivoChat
JUNE 9, 2021
One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.
Quiq
DECEMBER 15, 2021
Globally, messaging has increased in popularity significantly in 2021. According to Zendesk’s 2021 CX Trends Report , in-app messaging popularity grew by 36%, SMS/text messaging by 75%, and social messaging by 110%. Integrate chatbots to alleviate urgency. You’re using chatbots ineffectively. Here’s why.
JivoChat
MARCH 25, 2021
Are you interested in the state of digital marketing in 2021? 70% of customers prefer human chat agents to AI or chatbots. 29% of live chat users hate scripted responses. 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Then look no further. Aberdeen Group ). million by 2023.
JivoChat
MARCH 25, 2021
Are you interested in the state of digital marketing in 2021? 70% of customers prefer human chat agents to AI or chatbots. 29% of live chat users hate scripted responses. 22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Then look no further. Aberdeen Group ). million by 2023.
Quiq
NOVEMBER 16, 2021
40% of retail executives expect double-digit online growth, according to Deloitte’s 2021 holiday retail survey. Use this along with market indicators for 2021 to predict how busy the holiday season will be. . There are endless ways you can integrate chatbots and other automation tools into your customer service tech stack.
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