2020, Contact Center, Contact center software and voip

A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

virtual call center

virtual call center Call Center Contact Center call center software

Contact Center Technology Trends to Watch in 2022

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. So, what contact center technology trends can one expect in 2022.

Contact Center

Contact Center Technology Contact center software Chatbots

HoduCC Gartner Digital Markets May 2021

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. The global call center market size amounted to 339.4 billion USD in 2020. he added. . We are very grateful.”

Marketing

Marketing Contact Center Telecommunications Call Center

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Escaping the Web of Spam Labeling: Proactive Measures to Salvage Phone Numbers’ Reputation

NobelBiz

JUNE 13, 2023

The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients. According to DataPort , in 2020, Americans received an estimated 46 billion robocalls or spam calls.

Telemarketing

Telemarketing Contact center software Contact Center Feedback

A Guide to Upgrading Your Business Phone System in the Digital Era

NobelBiz

MAY 22, 2023

– Christian Montes – Executive Vice President Client Operations @NobelBiz Why Upgrade Your Business Phone System Modern business phone systems, also known as VoIP (Voice over Internet Protocol), offer advantages that make them a worthy investment. billion in 2020 to USD 9.50 during the forecast period. A tad annoying.

voip

voip Contact Center Call Center Interactive Voice Response

Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices

Best practices Call Center Gamification Contact center software

The Top 10 Call Center Software for 2020

Hodusoft

FEBRUARY 14, 2020

If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best. Avaya has a large user base and offers the Elite and Aura variants of its contact center software.

call center software

call center software Call Center Contact center software voip

How Omni Channel Experience Can Enhance Customer Engagement?

Hodusoft

JUNE 15, 2020

If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. HoduSoft, one of the leading VoIP service providers, has organized a live event for enhancing customer service through omnichannel contact center software (HoduCC).

Contact center software

Contact center software Contact Center voip call center software

On-Demand Webinar: How Omni Channel Experience can enhance Customer Engagement?

Hodusoft

JULY 16, 2020

Recently, HoduSoft responded to the clients’ request to explain how the omnichannel contact center can deliver a seamless user experience. The event took place on Jun 25, 2020, 5 PM – 5:45 PM (IST). The event presented how HoduCC- omnichannel contact center software offers all-inclusive ways to enhance customer engagement.

Contact center software

Contact center software voip call center software Contact Center

WFH with uContact

Integra

MARCH 27, 2020

It is not even April 2020, and we have had already what seems to be the biggest challenge of the decade. A Contact Center needs to hit the switch and go over a major system change while having no one noticing what just happened. The post WFH with uContact appeared first on Contact Center Software - Integra CCS.

Gamification

Gamification voip Contact center software Contact Center

How to Start a Virtual Call Center?

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

virtual call center

virtual call center Call Center Contact Center voip

How To Make the Most of a Unified Agent Desktop?

NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. The way to tackle this issue is to create a contact center infrastructure that can simplify procedures and centralize data.

Call Center

Call Center Contact center software Contact Center First call resolution

What Is a Sales Call Centre and How Is It Beneficial?

JustCall

FEBRUARY 13, 2023

The advent of sales call center software allows you to set up and run your contact center for your sales team at extremely low costs to reap all of the benefits mentioned above for our business. This comprehensive guide will cover all the steps and details you need to start, run, and grow a thriving sales contact center.

Sales

Sales Call Center Interactive Voice Response CRM

Set Up a (Successful) Sales Call Center: A Guide to Start from Scratch

JustCall

MARCH 21, 2022

In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years. What is a Call Center? ? How Does a Sales Call Center Help Your Business? Table of Contents. ?

Call Center

Call Center Sales Interactive Voice Response Contact center software

What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. What is the distinction between VoIP and UCaaS?

Contact Center

Contact Center voip APIs Interactive Voice Response

What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. What is the distinction between VoIP and UCaaS?

Contact Center

Contact Center voip APIs Interactive Voice Response

Customer Contact Central

A Comprehensive Guide to Virtual Call Center and Contact Centers

Contact Center Technology Trends to Watch in 2022

Webinars

Trending Sources

HoduCC Gartner Digital Markets May 2021

Webinars

Escaping the Web of Spam Labeling: Proactive Measures to Salvage Phone Numbers’ Reputation

A Guide to Upgrading Your Business Phone System in the Digital Era

Call Center Dialer Software: Optimization Best Practices

The Top 10 Call Center Software for 2020

How Omni Channel Experience Can Enhance Customer Engagement?

On-Demand Webinar: How Omni Channel Experience can enhance Customer Engagement?

WFH with uContact

How to Start a Virtual Call Center?

How To Make the Most of a Unified Agent Desktop?

What Is a Sales Call Centre and How Is It Beneficial?

Set Up a (Successful) Sales Call Center: A Guide to Start from Scratch

What Is UCaaS? And What Are Its Benefits For Contact Centers?

What Is UCaaS And What Are Its Benefits For Contact Centers?

Stay Connected