Hodusoft

JANUARY 13, 2022

5 types of VoIP products suitable for all businesses. With the rise in hybrid work, VoIP (Voice over Internet Protocol) is the most favored business communication solution. . Top Reasons For Businesses To Use VoIP? According to a study by Gartner , businesses can see an average saving of 50 to 75 % as they switch to VoIP.

voip 52

voip Contact center software APIs Cloud contact 52

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. So, what contact center technology trends can one expect in 2022.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Hodusoft

APRIL 23, 2019

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

Contact center software 40

Contact center software Contact Center Call Center voip 40

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

JustCall

APRIL 5, 2022

A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? VoIP providers need to be HIPAA compliant because they could potentially record and store ePHI. Is Your VoIP Phone System HIPAA Compliant?

voip 52

voip Interactive Voice Response Healthcare Transportation 52

NobelBiz

JULY 13, 2021

The first thing we look at when we speak of VoIP telephony is the price of a call per minute. How can you recognize the finest telecom provider for your contact center? The post What You Should Consider Before Choosing A Contact Center Telecom Provider appeared first on NobelBiz®.

Contact Center 93

Contact Center voip Accountability contact center solutions 93

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Hodusoft

FEBRUARY 3, 2022

10 VoIP business phone features that you need in 2022. Virtual phone systems are an essential part of business communications, and the diverse capabilities of VoIP phone systems have made task management extremely easy and well-organized. What is a VoIP Phone System? What is a VoIP Phone System?

voip 52

voip Interactive Voice Response Analytics Contact center software 52

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. What is the difference between a Call Center and a Contact Center? The Contact Center was the next evolution.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

Babelforce

JANUARY 13, 2022

You know that your contact center would seriously benefit from outbound services. This article contains all the information you need to overcome five common objections people have about outbound services in the contact center. A monthly fee for each VoIP line you use. But we’ve got your back.

Contact Center 52

Contact Center voip Call Center Contact center software 52

Hodusoft

SEPTEMBER 23, 2021

HoduSoft, an India-based growing VoIP and information technology company, bagged the Indian Achievers’ Award for 2021 as the ‘Emerging Company’ for its outstanding achievement and contribution in nation building. . “As India-made software for the world. HoduPBX – IP PBX Software. HoduBlast – Voice And SMS Broadcast Software.

voip 97

voip Telemarketing Contact center software Contact Center 97

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

JustCall

AUGUST 26, 2022

Cloud kitchens, offices, storage, meetings, and now cloud contact centers have come a long way. Contact Center as a Service (CCaaS): What is it? CCaaS or Contact Center as a Service is a cloud-powered contact center software or platform that a business may subscribe to monthly or yearly.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

NobelBiz

JULY 19, 2022

Regardless of the nature of contact center campaigns, all agents must go through a training and adaptation phase in order to become acquainted with the company’s norms. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. Within the contact center landscape, call logging software serves as the linchpin of operational excellence. Want to learn more?

Call Logging 59

Call Logging voip Contact center software CRM 59

Hodusoft

OCTOBER 6, 2022

HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp ’s Category Leader list, published by Gartner Digital Markets Report. About HoduSoft.

Contact center software 52

Contact center software voip Contact Center Customer Support 52

CrazyCall

SEPTEMBER 20, 2018

Contact centers are playing an important role in companies all over our hyper-connected world. In the past, call centers were the only way of connecting with the customer. To start, we have to look at the inbound contact center. Another practice contact centers can use sparingly is outsourcing.

Contact Center 77

Contact Center Contact center software voip outsourcing 77

Hodusoft

OCTOBER 1, 2022

The partnership will enable HoduSoft to expand its reach globally and offer its innovative product suite to help businesses improve their contact center operations and keep their business growing successfully. Currently, HoduSoft offers: HoduCC – An omnichannel Call and Contact Center Software.

Contact center software 52

Contact center software Marketing voip Contact Center 52

NobelBiz

FEBRUARY 22, 2023

Many elements contribute to the establishment of trust between your contact center and a client, including phone reception, treatment efficiency, speed, and correctness of replies. It’s considerably easier to take a geographic landline with you when you move, or to get a VoIP number for any place you choose.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

FEBRUARY 22, 2023

Many elements contribute to the establishment of trust between your contact center and a client, including phone reception, treatment efficiency, speed, and correctness of replies. It’s considerably easier to take a geographic landline with you when you move, or to get a VoIP number for any place you choose.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. What is the difference between a Call Center and a Contact Center? The Contact Center was the next evolution.

Contact Center 52

Contact Center Call Center Technology Interactive Voice Response 52

NobelBiz

DECEMBER 11, 2023

Call flows are essential for contact centers as they provide a structured framework for managing customer interactions. Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center. It ensures calls are directed to the right destination within your organization.

Call flow 106

Call flow Interactive Voice Response Customer Experience Contact Center 106

Hodusoft

AUGUST 4, 2021

Majority of the call and contact center organizations in the past have focused on on-site workforce technologies, overlooking remote service as sizable workers reported to the office every day. This was the case with call and contact centers the world over. Key Features – Hybrid Workforce Solution from HoduSoft.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Hodusoft

AUGUST 27, 2019

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Contact Center Software to SHOPTOMYDOOR – A Leading Freight Forwarding Company in Nigeria.

Contact center software 40

Contact center software voip call center software Contact Center 40

Hodusoft

JULY 8, 2019

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Anchor Insurance – A Leading Insurance Company in Nigeria.

Contact center software 40

Contact center software voip call center software Contact Center 40

Hodusoft

MARCH 24, 2019

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Wapic Insurance – A Leading Insurance Company in Nigeria.

Contact center software 40

Contact center software voip call center software Contact Center 40

Spearline

NOVEMBER 9, 2021

Contact center software has some fantastic functions that leverage CLI presentation to improve business performance for inbound and outbound calls. Increasingly, contact centers rely on virtual hold technology to manage queues, enhance customer experience and improve operations.

Telecommunications 98

Telecommunications Telemarketing CRM Call flow 98

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Hodusoft

JULY 6, 2022

Today, 83% of customers expect to engage with someone when contacting a business. While meeting these expectations every time might be impossible, enhanced call routing strategies will get call or contact centers close to increasing customer satisfaction. Call Routing System: What is it and How Does it Work?

Interactive Voice Response 59

Interactive Voice Response Customer Experience Contact center software Call Center 59

TLC Associates

SEPTEMBER 11, 2019

Yet before anyone decides to work with an outsourced contact center , I recommend they compare outsourcing against insourcing to determine the right fit for their business and their goals. By asking these questions about your business, you’ll simplify your decision and improve your ability to choose the right contact center.

outsourcing 40

outsourcing Contact Center Abandon rate Interactive Voice Response 40

NobelBiz

JUNE 13, 2023

The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

NobelBiz

APRIL 29, 2020

Requirements for Standalone Commercial Softphones ( SIP Phones , non- webRTC agent connections) Firewall or router that is SIP aware Capability and knowledge to handle their firewall setting changes to accommodate VOIP/SIP traffic Softphones/IP phones. Look over our list of first-level troubleshooting for remote contact centers.

Call Center 52

Call Center Wireless voip Contact center software 52

Hodusoft

DECEMBER 7, 2021

Based on the evaluation, features such as automated calling and reporting capabilities are weaved in the HoduCC Contact Center Software to give higher RoI to our customers,” he continued. Hodusoft’s award-winning call center software is designed to handle high volumes of calls for business across multiple platforms.

voip 52

voip Contact center software call center software Contact Center 52

Hodusoft

SEPTEMBER 3, 2019

HoduSoft, a leading VoIP software provider has gained fame for serving the global clientele with its high-quality, feature-rich, ready-to-use VoIP software for addressing business communication requirements. Hodusoft is proud to add Travelopod in the list of its globally renowned clientele.

voip 40

voip call center software Contact center software Call Center 40

Babelforce

JUNE 17, 2021

6 Kinds of outbound service you could offer today Customer onboarding Proactive customer service Virtual queuing Customer feedback Customer retention automation Access-for-all services Your free guide to contact center automation. More and more companies are using outbound calling to provide better support to customers.

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Call Center Customer retention Contact Center voip 97