VocalCom

JANUARY 28, 2019

A recent Walker study revealed that by 2020, customer experience will overtake price and product as significant brand differentiators. Oracle states that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Expect to see AI as a power tool for personalization.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

JUNE 25, 2018

Business Insider states that by 2020, over 80% of companies are expected to use some form of chatbots. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 48

Chatbots Customer Service Contact center software Self service 48

VocalCom

APRIL 9, 2018

According to Oracle, 8 out of 10 companies have already implemented or plan to adopt artificial intelligence as a customer service solution by 2020. By using AI to offer your customers products of interest, rapid solutions, and personalized experiences, you are giving them the best proactive service possible.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

OCTOBER 2, 2017

Indeed, the BIA/Kelsey marketing advisory firm cites that calls to businesses should exceed 169 billion per year by 2020. As voice offers the benefit of natural human contact, it remains a channel with high potential for great customer engagement. Here are six steps to building customer rapport on the voice channel.

Contact center software 48

Contact center software Contact Center Customer Service Marketing 48

VocalCom

JULY 9, 2018

According to Salesforce, 75% of customers will want to shop with companies that offer personalized experiences by 2020. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Interactive Voice Response 48

Interactive Voice Response Contact center software Chatbots Self service 48

VocalCom

JANUARY 15, 2018

According to Gartner, 85% of customer interactions will be managed without a human by 2020. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. As per recent reports , cyberattacks targeting MSPs started to rise after 2020. Read on and thank us later.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Fonolo

FEBRUARY 7, 2013

UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? How to Calculate Hold Time in a Call Center.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

virtual call center 52

virtual call center Call Center Contact Center voip 52

NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. The way to tackle this issue is to create a contact center infrastructure that can simplify procedures and centralize data.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52