Enghouse Interactive

JANUARY 5, 2021

It’s an understatement to say that 2020 was a year of huge change everywhere. Due to the pandemic we’ve seen major shifts in the contact centre, with existing trends such as remote working accelerating and customer needs changing dramatically. Optimising for contact centre remote working.

Self service 40

Self service Service level Technology Customer Service 40

Cisco - Contact Center

AUGUST 18, 2020

This empowers contact centers to forecast for the unexpected easily and accurately, proactively analyze and adjust for daily realities, and make smarter decisions to manage critical business resources to optimize service levels. To learn more about Webex Contact Center, read our ebook. Learn More.

Contact Center 120

Contact Center contact center solutions Analytics Entertainment 120

Talkdesk

MAY 8, 2020

A Fortune 100 global media conglomerate is the newest enterprise to choose Talkdesk® as a trusted provider of contact center solutions. This new partnership is the largest, single-instance cloud contact center deployment in the industry.

contact center solutions 78

contact center solutions Cloud contact Contact Center Enterprise 78

Serenova

JUNE 24, 2020

Truly effective, integrated omnichannel is a customer service strategy that can provide organizations the momentum to move ahead of their competition now, and stay ahead well into the future. Integration must happen at the time a channel is launched— not after—for optimal omnichannel customer service interactions.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Playvox

MAY 25, 2023

In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making. Engagement Is Now Digital First Since 2020, online digital interactions between companies and customers have accelerated. billion valuation by 2031.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55

Fonolo

JANUARY 9, 2020

Many businesses have been playing catch-up, trying to fit all these new communications channels into their contact centers and support plans, while maintaining or improving their service level. What is a cloud-based contact center? Increased reliability of service. A tricky task at the best of times.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

Fenero

AUGUST 31, 2020

50% of call centers that don’t use cloud technology reported they would begin using it before 2020 ends in order to have an omnichannel approach to customer service.**. To put it simply, antiquated call center tech can’t keep up with COVID-19 and the unique challenges these times have highlighted and compounded.

Contact Center 10

Contact Center Average Handle Time Cloud contact Contact center software 10

NobelBiz

NOVEMBER 15, 2022

Are you looking for a solution that fits your call center requirement? The NobelBiz OMNI+ omnichannel contact center solution is one of the most agent-friendly interfaces on the market, seamlessly combining the simplicity of calls and operational interactions with a clean and accurate customer data flow.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52