Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Even though it’s a recent technological innovation, its origins can be traced back to the late 1880s, i.e. the days of the telegraph.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices 98

Best practices Call Center Gamification Contact center software 98

VocalCom

FEBRUARY 5, 2018

For this reason, your brand must balance digital and human assistance, ensuring that technologies function seamlessly and that humans are available to support customers when needed. As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator. Timeliness.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

NobelBiz

NOVEMBER 15, 2022

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, there is a strong connection between technology and the agent experience, especially in today’s omnichannel environment. And here’s where the unified agent desktop technology comes in.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52

VocalCom

JANUARY 21, 2019

In addition, with powerful technologies such as Vocalcom’s AI-powered predictive behavioral routing, customers and agents may be paired based on common personality traits and enjoy more meaningful conversations. According to IHS Markit, 7 billion devices are projected to carry AI-powered assistants by 2020.

Customer Experience 59

Customer Experience Chatbots Contact center software Interactive Voice Response 59

VocalCom

JUNE 17, 2019

As artificial intelligence continues to modernize customer experiences, chatbots are at the heart of this technological revolution. As the statistics show, customers have a clear interest in using chatbots when this technology truly saves them time and effort.

Chatbots 48

Chatbots Contact center software Self service Banking 48

VocalCom

APRIL 9, 2018

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Then, use the technology to offer customers personalized recommendations based on their purchase history. Use text analytics to offer superior service.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48