2020 Benchmark Chief Customer Officer Morale 
Netomi
JANUARY 5, 2022
Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020. His newest book, Inside Your Customer’s Imagination, will be released in September 2020. .
ChurnZero
JULY 9, 2020
You can include relevant blog content as well as more customer-specific content, such as product updates and tip and tricks. At ChurnZero, we recently introduced a Q&A column featuring our own Chief Customer Officer that provides advice on common customer challenges.
Comm100
FEBRUARY 20, 2018
According to our 2018 Live Chat Benchmark Report , Comm100’s Chatbot takes care of about 20% of all incoming live chat inquiries alone. And, happier agents have a better overall workplace morale, which translates into the quality of customer service. Value in Customer Satisfaction.
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