Integrity Solutions

DECEMBER 12, 2022

Throughout the decades, sales experts and consultants have touted a variety of so-called surefire tips and tricks for account prospecting, targeting and conversion. You can think of the traditional approach to B2B sales like fishing with a net. The past and present of B2B sales: It’s all related.

B2B 52

B2B Sales Accountability Inbound sales 52

NobelBiz

JULY 9, 2020

In the previous two parts of this three-part article, we went on a long analysis of how the business world in general and the contact center world, in particular, have been impacted by the concurrent crises that have “plagued” 2020. Keeping customers loyal will prevent further damage as the world recovers from 2020.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

ProProfs Blog

FEBRUARY 7, 2020

A Walker Study reports that customer experience will overtake price and product as the key brand differentiator by the end of 2020. However, customer support should never be seen as a touchpoint for inbound sales. On the other hand, customer service is an umbrella term that takes into account all types of customer interactions.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Can focus on customer service, technical support, and/or marketing/sales. May be either inbound or outbound , or both.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Select VoiceCom Blog

JULY 11, 2022

According to a report, the global market for call centres was estimated at almost $340 billion in 2020. Technical support can include changing account information or resolving bugs in the service. Inbound sales Inbound call centre agents aren’t only there to help existing customers.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

ProProfs Blog

JULY 29, 2020

In the year 2020, leveraging the latest technology and tools should be pivotal to your customer experience strategy. While one agent might be great with inbound sales, the other might have technical expertise for resolving complex issues. Combine all your customer-facing email accounts into a single platform.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128