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SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. 813) 233-7143.

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SYKES Featured on 3 IAOP® Best of the Global Outsourcing 100® Lists

Sykes

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. Recognized as a Top Leader, Top CSR and Multiple Appearances Company.

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SYKES Ranks #1 for Vision & Go-to-Market Strategy on Hfs Research Front Office Customer Engagement Operations Report

Sykes

HFS Research recognized Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019.

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Business Process Outsourcing: An Important Development Lever

Call Center Pros

There are few ways to ensure the good positioning of a company without viable IT technical support, which is one reason why any business leader should consider outsourcing IT services. A professional IT support provider helps manage the network, users, services, and devices that are integral to a company’s operations.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. Multichannel call centers It is similar to omnichannel call centers as here call center operators also use phone calls, social media, SMS, email, and many more mediums to handle both inbound and outbound customer care support services effectively.