BlueOcean
AUGUST 9, 2021
The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.
COPC
OCTOBER 22, 2021
certification status for its work-at-home operation in 2019. Kyla began her journey at Transcom in 2019 as the Vice President of Account Management in North America before being promoted to her current role in April of 2021. Organizations like Transcom rely on COPC Inc. Transcom achieved its initial COPC Inc. and COPC Inc.
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Calltools
OCTOBER 19, 2022
87% of contact center agents worked from home in 2021 — up from 19% in 2019. You can leverage this workforce during the upcoming holiday season by asking remote (and hybrid) agents to take on additional hours. Enhance Agent Experiences. Leverage Technology Solutions. Utilize Remote Employees.
Serenova
OCTOBER 7, 2020
Many call centers, reliant on rigid policies and on-premise technology, have struggled to turn the ocean liner. 7 Key Strategies to Setting Up Work From Home Call Center Agents For Success. Here are seven tips for elevating the call center experience for both your remote call center agents and your customers: 1.
Callminer
OCTOBER 22, 2019
Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. When it comes to choosing a call center service, that choice becomes even more difficult. .” – The Best Call Center Services of 2019 , Business.com; Twitter: @businessdotcom.
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