BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. In fact, many recent developments promise to reshape the landscape of customer service completely. billion by 2024.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

COPC

OCTOBER 22, 2021

certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. Organizations like Transcom rely on COPC Inc.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Serenova

OCTOBER 7, 2020

The ability of organizations to meet this demand — to pick up the phone when their customers needed them most — has been directly contingent on how well they’ve been able to make the pivot to WFH. Many call centers, reliant on rigid policies and on-premise technology, have struggled to turn the ocean liner.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. When it comes to choosing a call center service, that choice becomes even more difficult. .” – The Best Call Center Services of 2019 , Business.com; Twitter: @businessdotcom.

Best practices 203

Best practices Call Center outsourcing Contact Center 203