Contact Center Pipeline
JANUARY 23, 2019
As we end 2018 and reflect on what’s ahead in 2019, it seems like a good time to think about what’s new and what’s next in contact center technology. My team of consultants identified the top things we see dominating contact center technology discussions.
The Northridge Group
MARCH 14, 2023
However, the most pragmatic approach involves implementing new healthcare technology to make the entire care experience more seamless and cost-effective. Early test case data shows that AI healthcare technology can efficiently analyze extensive amounts of clinical inputs to help practitioners make more informed decisions when providing care.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 25, 2019
Survey: Customer experience trends 2019 by Lynne Capozzi. Live from ModernCX 2019: 3 Days of Customer Experience Takeaways by SmarterCX Team. The post 5 Top Customer Service Articles for the Week of March 25, 2019 appeared first on Shep Hyken. (I wrote a book on it!) ” Key findings from the report. It’s a great report.
Peter Lavers
FEBRUARY 21, 2019
What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. This conference was as much about people as it was about technology! DataScience. Transformation.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. April 18th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
Contact Center Pipeline
JANUARY 3, 2019
As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. Technology will continue to innovate processes and shift the way inquiries are handled. The evolving landscape will drive changes in how customer service representatives are utilized, trained and even compensated.
ShepHyken
JANUARY 28, 2019
And, something I noticed… the technology space, which includes internet, cable and cellular, is no longer one of the top one or two worst service providers. Because they love the fact that she listens to them and takes time with them and will explain slowly any technology that they may not understand. They are trying!).
Speaker: Jim Rembach, President of Call Center Coach
Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. June 12th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT You have to obtain knowledge and learn from multiple sources to be successful.
Advertisement
This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT Your Contact Center is the most customer focused area in your organization.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Want to know how to overcome these impediments, and succeed with AI in 2019? What the top trends are, the best practices, and real-world use-cases in using these new technologies. February 26th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
How these emerging technologies can improve engagement, reduce churn. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: If your organization is ready to implement AI. How to integrate new tools in your support tech stack, and more.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry.
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged. What technological infrastructure is needed to make it possible for agents to do their job, and how tech has changed. March 14th, 2019 11:00AM PST, 2:00PM EST, 6:00PM GMT
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI. What role do emerging technologies such as AI play? What role do emerging technologies such as AI play? November 21, 2019 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT
Expert insights. Personalized for you.
149 
Let's personalize your content