Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
TechSee
DECEMBER 28, 2020
For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. Focus on CX and CX metrics. Your call is important to us.
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