2018 Customer Service Gamification Virtual Agent 
JustCall
AUGUST 10, 2022
Starter – $25 per user, per month, billed annually Essential – $30 per user, per month, billed annually Expert – $50 per user, per month, billed annually Custom – On request. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on.
JustCall
APRIL 24, 2023
Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Businesses that use Convoso can benefit from its capacity for gamification, as it will help them: Boost user engagement Keep their team motivated to achieve business KPIs through the use of: Leaderboards Points Custom agent avatars, etc.
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Liveops
FEBRUARY 28, 2019
When it comes to customer service, receiving a Stevie Award is one of the world’s top honors a contact center organization or professional can accept. Our agent certification eLearning program won GOLD for Customer Service Training Product of the Yea r. Cover photo courtesy of Stevie Awards.).
DMG Consulting
MAY 7, 2018
DMG Consulting Releases 2018 Knowledge Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 Knowledge Management Product and Market Report. When: Today, 12 March 2018.
DMG Consulting
OCTOBER 4, 2018
Organizations that invested in them spent lots of time finding and loading the data and trying to get their employees, particularly those in contact centers, customer service organizations, technical support functions and field service, to use the solutions. Knowledge Management in the Era of AI. By Donna Fluss.
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