Netomi
JANUARY 5, 2022
After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Temkin Group was acquired by Qualtrics in October 2018. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven.
JustCall
AUGUST 10, 2022
Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Setting up might require technical support. Sales and support teams can leverage dynamic call center features and manage their calls with greater productivity. JustCall gives back 12 hours per week per rep on average.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Taylor Reach Group
MAY 11, 2018
Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. Once on board, how will we train them, coach them and mentor them? Consolidating Contact Centers. Is there a skills map?
LiveChat
FEBRUARY 6, 2018
As you can read in our new Customer Service Report 2018 , companies with the happiest customers actually have the longest average handle times. When that’s the situation, the best an agent can do is to transfer that chat to the right person – for example a technical support agent. There’s no need for that.
Netomi
FEBRUARY 28, 2022
It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. A technology adoption and Customer Success leader, Laura “loves building and coaching teams to empathetically listen and advise enterprise clients on how to get the most value from technology and services.” .
Expert insights. Personalized for you.
98 
Let's personalize your content