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Contact Center Executive Priorities for 2018

CX Global Media

Coaching is the #1 agent experience focus for 2018. At least it is as stated in CCW’s Executive Report Contact Center Priorities for 2018. I am thrilled to see the importance of people development being a lead focus for 2018. Contact Center Executive Priorities for 2018 – Click to Tweet. But which one?

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5 Top Customer Service Articles for the Week of December 24, 2018

ShepHyken

Or, would you remain calm and coach him or her? He starts with a couple of great examples and follows with four suggestions that will help you manage and coach your team to success. 50 Mind-Blowing Stats About E-commerce Experience in 2018 by Lauren Burgess. Fire the employee? Reprimand him or her? Follow on Twitter: @Hyken.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. White Paper: CX Trends You Need to Watch in 2018. Learn more about Shaun here and here.

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Coaching Your Salespeople off Plateaus

Integrity Solutions

Here’s how coaching can help them get back on track and hit their numbers again. Coaching your people around these two areas can help them release their inner achievement drive so they can get back on track and hit their numbers again. It’s your job as a coach to help them recognize their self-talk is just talk.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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21 Most Active Sales Influencers on Social Media in 2018

CrazyCall

million in total revenue in Q1 2018. As it has become known, in late July 2018 Sales Hacker was acquired by Outreach, the sales and customer engagement platform, and Max took up his new post as Vice President of Marketing. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell . Personal website. Personal blog.

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11 Customer Service Leaders We Can All Learn From

Steve DiGioia

Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. Plus, many are best-selling authors too!