2017 Customer Support Employee engagement Gamification 
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience.
Fonolo
JANUARY 29, 2019
Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”
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ProProfs Blog
SEPTEMBER 17, 2021
In the next section, let’s understand the benefits of improving employee experience. What is the Need to Improve Employee Experience? Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. 31 Ways to Improve Employee Experience.
LiveChat
SEPTEMBER 21, 2018
In 2017 , customers spent $108 billion online during the holiday season, 14.7 Reports tell you how many chats you have had last year and how high the customer satisfaction was. Thanks to that, you’ll be able to tell how many agents you’ll need this year to deliver amazing customer support and keep customer happiness high.
Lumoa
FEBRUARY 9, 2023
It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Employee Engagement: Employees are aligned with the goals of the organization.
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